| Procter and Gamble needed to streamline their existing client contract management process. The Customer Business Solutions Division managed distribution and installation of Procter and Gamble cleaning supplies to over 5,600 restaurant franchisees nationwide. Their existing manual process of updating multiple spreadsheets, stored on multiple user's desktops, was time-consuming, error-prone, and often inaccessible to internal P&G users, P&G management, and their client's management and franchisee owners. P&G needed to improve and automate this process within an aggressive time-frame. |
Libertas worked closely with Procter and Gamble to design and develop a secure, web-based solution to track and automate the client contract management process (www.wendystracker.com).
| Working with Libertas' consultants, P&G designed a solution that consolidated and tracked customer information, contract information, as well as installation and maintenance schedules (with automatic e-mail notifications). Furthermore, this solution provided sophisticated real-time and scheduled reporting capabilities and sophisticated search and filtering capabilities within a multi-tiered security model ensuring controlled access to sensitive client information. In addition, Libertas was able to deliver this solution within the aggressive time frame imposed by Procter and Gamble. |
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The solution developed by Libertas proved to be so successful, that Procter and Gamble spun off this application to track additional customer contracts within the Customer Business Solutions division (www.cstoretracker.com and www.channel-tracker.com). |